Help and FAQ

Guess it wasn’t as simple as we thought…

Below are some common questions we receive with respects to our services.

Who is E-Plan?

E-Plan is an online design service for Nolte Kitchen Studios using Compusoft Winner Software.

How can E-Plan help?

There are two main customers who would benefit:-

  • Firstly those who are new to Nolte, have an urgent quotation to prepare and are concerned that their lack of experience with a new product could lead to costly mistakes.
  • Secondly well established studios who lose orders because, on occasion, they cannot turn the design and quotation around quickly enough.

What would E-Plan send me?

A professionally prepared design based on the information submitted at the time of order in the form of a .PRW file.

How do I import the .PRW file into Winner?

Simply drag the .PRW file from the email and drop it onto your desktop, then:

  1. Open your Winner Software
  2. Select the Import As new project ( .PRW) from the drop down Project menu (top left of screen)
  3. Find the .PRW file on your desktop and double click it.
  4. The file will be imported into Winner and you can then use the design as if you created it yourself!

How quickly can I receive my design?

This depends on date availability which you will find on the calendar. Click here to view the details.

The very quickest delivery dates are only available from the Gold Package.

What are the differences between Gold, Silver and Bronze Packages?

There are three different service options available:

  • Bronze Service: An optimum design.
  • Silver Service: An optimum design plus a budget version of the kitchen together with a quicker delivery time.
  • Gold Service: Silver service and in addition a high end version of the kitchen and the shortest possible lead time.

Please click here to view the details.

Can I telephone E-Plan to pass on details and discuss my requirements?

Sorry, no; E-Plan offers an online service only, but be assured all email correspondence will receive a very prompt response.

Can E-Plan provide designs for other manufacturers and different software packages?

No, only Nolte Kitchens, Nolte ECO, Nolte NEO or Express Kitchens specifically on Winner

What are the costs for this service?

Packages prices are based on package requirements and are outline below. If you prepare, export and attach a Winner .PRW file with your customers floor plan, range and colour choices you can benefit from a price reduction.

  • Bronze Service: £97.50 | £75.00 from .PRW file
  • Silver Service: £119.00 | £95.00 from .PRW file
  • Gold Service: £149.00 | £119.00 from .PRW file

Note: An appliance schedule will still need to be attached as part of the order process.

Online card payment taken at time of order.

Powered by Stripe

What are the main advantages and benefits of using this service?

Orders are not lost to your competitors because your response was slow and created the impression that you were not giving the customer the attention they feel they deserve.

You may have too much work for your existing Design Team but not enough to justify employing an additional designer. E-Plan can help you to buffer this difficult situation.

If you are new to Nolte Products and have a complex design specification needing an urgent quote, E-Plan could provide you with the confidence to proceed without risking costly errors.

E-Plan could provide cover for Holidays, Sickness or Maternity Leave or other unexpected circumstances. Assistance could be provided with an urgent project.

 

 

If you can't find an answer here please emails at sales__AT__saracraft__DOT__co__DOT__uk where we will be able to help.

 

Find out more Place order